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What we do

Governance arrangements

CAPS operates as a discrete business entity within the department. The DET Shared Services Governing Board oversees the department's shared service provider to ensure its effective and efficient management. It also ensures the alignment in delivery of high quality services and resources.

The Board discharges its responsibilities by overseeing CAPS operations against commitments:

  • providing defined services to clients
  • managing resources to maximise benefits to clients
  • ensuring their organisational capability and sustainability, and compliance with legislative and other standards.

The Board reviews the plans, and performance reports against key elements of the CAPS governance framework.

The Board's Chair is the Director-General of the Department of Education and Training. Other members are drawn from the Executive Management Group. For more detailed information about Shared Services Governance Boards and other governance committees.

In 2008-09, the Assistant Director-General - Shared Services was accountable for the management and operation of CAPS, supported by senior management teams in facilities, financial, human resources, information management and legal services areas.

The CAPS Strategic Management Team (SMT) comprises the department's Assistant Director-General, and the directors of Shared Services and CAPS. SMT meets weekly to lead, direct and oversee CAPS service operations.

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Delivering our services

In 2008-09, CAPS provided corporate services to the Department of Education and Training with an expenditure budget of $112.9 million.

The corporate services provided by CAPS and documented in operating level agreements with its clients agencies include:

  • delivery of human resources services, including payroll each fortnight to 82 263 employees across corporate business areas, state schools and TAFE institutes
  • management of the ICT network for all state schools and corporate business areas
  • financial and procurement advisory services
  • management of school facilities, including water and energy efficiency initiatives
  • project management of capital works projects for Queensland state schools
  • provision of legal advisory and representation services.

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Strategic direction

Priorities for CAPS in 2008-09 were:

  1. meeting the high demand in service delivery areas, in particular, the delivery of capital works, ICT and legal services
  2. achieving system rollouts and business process improvements across HR, finance and procurement
  3. realigning CAPS to provide services to Training including implementation of the program to transfer service management staff
  4. implementing organisational capability initiatives and service performance enhancements to deliver improved and quality services
  5. developing a CAPS business model to transfer notional costs and pricing to Fee for Service in 2009-10.

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CAPS staff

During 2008-09, approximately 1105 full-time equivalent (FTE) employees delivered the services in CAPS.

Table 19 shows the number of employees of equal employment opportunity groups in 2008-09, and the number of women in management positions within CAPS.

Table 19: Employment equity and diversity

Diversity and equity plan 30 June 09
Aboriginal people and Torres Strait Islanders 1.2%
People from non-English speaking backgrounds 5.0%
Children of people from non-English speaking backgrounds 4.7%
People with a disability 1.2%
Women in senior officer and senior executive service positions 35.5%

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