Organisations and programs can only be held accountable for the customers/clients they work with.
For organisations and programs, the performance measures focus on whether clients are better off as a result of your services. These performance measures also look at the quality and efficiency of these services.
Performance result/outcome: a condition of wellbeing for families, children and communities that you provide a service to.
Performance measure: a measure of how well a program, organisation or funded service is achieving their desired performance result/outcome e.g. increased parents/carers engagement with their child/children.
Three types of performance measures
RBA asks three simple questions to establish performance measures:
The following set of questions provides a guide for establishing performance accountability.
Seven performance accountability questions: