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Compliance publication scheme

The Queensland Government has taken action to ensure families can access open and transparent information about early childhood education and care services in Queensland.

The department will publish on this website certain non-compliance information about early childhood education and care services that have contravened the Child Care Act 2002.

The publishing of information applies to licensed centre-based child care services regulated or licenced under the Child Care Act 2002.

The department will publish on this webpage certain information about services that demonstrate serious or repeated non-compliance that is more than minor in nature. The published information will apply to the following:

serious non-compliance - for example, action taken by the department to suspend, urgently suspend, amend, urgently amend, revoke, or refuse to renew a licence
repeated non-compliance - determined when a licensee is issued with two or more compliance notices of a more than minor nature within a three year period.

A licensee or person may apply to the Queensland Civil and Administrative Tribunal (QCAT) to review a decision to issue a serious sanction or more than minor compliance notice.

Other important information to note:

information will not be published until any application for review of the compliance decision is finally dealt with
information will be published for three years for serious non-compliance and for one year for repeated non-compliance
the department must amend certain information if the licensee rectifies a contravention
generally information will be removed if the licence is transferred to a new licensee.

Parents can be assured that the majority of Queensland services provide safe, quality care and education for children and comply with the legislation.

The introduction of the compliance publication scheme assists families to make informed decisions regarding services that provide or potentially will provide early childhood education and care for their child. It also encourages greater accountability and continuous improvement within the early childhood education and care sector.

The compliance of services approved under the National Quality Framework is monitored as part of a national information scheme. Information about service compliance will be open and transparent for families once the framework is fully operational and services start to receive public ratings of the seven quality areas of the National Quality Standard.

More information

Compliance publication scheme fact sheet 144k

What to expect fact sheet 61k

If you have any further queries about the publication of non-compliance information, please contact your local departmental regional office on 1800 637 711 (24 hours).

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This page was last reviewed on 31 Jan 2012