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How to make a complaint

The department has a discrete unit for managing matters of employee misconduct that include student protection matter involving employees. The unit maintains liaison with the Queensland Police Service, Crime and Corruption Commission, Queensland College of Teachers and a range of other internal stakeholders.

We have assessment, monitoring, review and investigative duties.

The department has a discrete unit for managing matters of employee misconduct that include student protection matter involving employees. The unit maintains liaison with the Queensland Police Service, Crime and Corruption Commission, Queensland College of Teachers and a range of other internal stakeholders.

We have assessment, monitoring, review and investigative duties.

What type of complaints can Ethical Standards act on?

The department's Ethical Standards unit will assess and determine the most appropriate response to complaints received about the conduct of its employees in the areas of corrupt conduct. Allegations of inappropriate / unacceptable behaviour can include:

NB Ethical Standards do not investigate complaints concerning grievances and other school-based student management issues. If received, these matters will referred back to the regional office or school to manage in the first instance.

Who can make a complaint?

Any person may make a complaint, such as a member of the public, student, parent/carer and departmental employee.

How to lodge a complaint?

If you have a complaint relating to the conduct of an employee of the department you are requested to lodge your complaint with that employee's supervisor. If for some reason it is not possible to lodge a complaint with the employee's supervisor then refer the complaint to a senior officer/manager within the area where the employee works.

Complaints may also be lodged by:

What information should I include?

Tell us everything you know about the alleged conduct of the employee/s/contractor. Please include:

NB! You may make an anonymous complaint. The complaint will be assessed and progressed where sufficient details are provided. However if insufficient information is provided any further action by the department may be limited.

What happens when a complaint is received at Ethical Standards?

Upon receipt of a complaint Ethical Standards will assess the complaint and if necessary refer the complaint to the CCC and/or Queensland Police Service and/or Queensland College of Teachers. The matter may also be referred internally for consideration of the most appropriate course of action regarding the person subject to the complaint, during the investigation stage.

A receipt of complaint will be provided to the referring person. This could be directly from Ethical Standards, a senior regional officer or a school principal.

If an investigation is to commence, an appointed investigator will make contact with parties advising as such and subsequently invite parties to participate with the investigative process. At this time investigators will be able to advise all parties of the stages in the investigative process.

How is my information secured?

Ethical Standards treats all information in its possession with a high-level of confidentially and security. Procedures are in place that prevents unauthorised access to investigative information contained in cases and files.

Not sure if you should make a complaint to Ethical Standards?

If you are not sure about making a complaint to Ethical Standards or wish to seek further information about lodging a complaint please speak to your local site manager in the first instance. i.e. School Principal or Regional Officer or phone Ethical Standards on (07) 3055 2950.

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This page was last reviewed on 25 Nov 2014 at 10:49AM

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