The department welcomes feedback, both positive and negative, from internal and external clients. Your feedback can help the department improve its services.
The department's scope covers a wide range of service delivery groups. There is a complaint management process in place in each group to respond to complaints appropriately.
School Operations manages complaints regarding service standards in Queensland state schools. Enquiries.SchoolOperations@deta.qld.gov.au
Ethical Standards Unit manages allegations of misconduct or official misconduct of departmental employees.
Office for Early Childhood Education and Care
If you have a query, concern or complaint about the services provided by the Office of Early Childhood Education and Care you can contact us by email at ECEC_complaint@deta.qld.gov.au or by telephone on (07) 3237 0111.
If your complaint relates to the licensing and monitoring of your service please contact your nearest Departmental regional office 
to discuss your concerns with an Early Childhood Manager or Early Childhood Team Leader. You can also address your concern in writing to:
Executive Director
Regulation and Services
Office for Early Childhood Education and Care
Department of Education, Training and Employment
PO Box 15033
CITY EAST QLD 4002
Workforce Relations and Workforce Review provide an advisory service regarding employee complaints 
and manage the internal review and appeal processes . For further details enquiries please contact (07) 3237 0272 or (07) 3234 1601.
Internal Audit provides audit services for state schools, P&C Associations and other educational centres. The department's Internal Audit unit can receive complaints regarding unaccountable cash shortages, unauthorised expenditure, damage to departmental property or any systemic failures associated with compliance to departmental policies and procedures. Internal Audit can also receive initial referrals about misuse of funds in schools or P&C Associations. Any such concerns should be referred to a regional auditor or contact our free hotline on 1800 727 031. Any suspected criminal activity relating to financial operations by departmental employees and not relating to the P&C must be referred to the department's Ethical Standards Unit at ethicalstandards@deta.qld.gov.au in the first instance.
Training and International Quality manages complaints against registered training organisations regarding non-compliance with the Australian Quality Training Framework (AQTF), legislative requirements and complaints against Queensland CRICOS-registered providers.
More information about how to make a complaint can be found in the Do you have a complaint about the quality of your training? fact sheet. Complainants should contact Training and International Quality on 1300 369 935 or email TO.complaints@deta.qld.gov.au.
Matters concerning fees and refunds are outside the Department's jurisdiction. Complainants should contact the Office of Fair Trading via its website at or by telephone on 13 74 68.
All apprentice/trainee related complaints should be forwarded to the Training Queensland Contact Centre (TQCC) on 1300 369 935.
Tertiary and Non State Education
Tertiary and Non-State Education (TANSE) provides policy advice, quality assurance, regulation and accreditation services in the higher education, non-state and home education sectors.
If you have a query, concern or complaint about the services provided by TANSE, you can contact us by email at accred.OFFICEHE@deta.qld.gov.au or telephone on (07) 3237 0130.
If you have a complaint or query about a higher education institutions that may not be registered to operate or accredited to offer courses in Queensland, you can confirm the status of an institution and its courses by referring to the:
to confirm the status of an institution or contact the OHE.Complaints by students against a higher education institution must be lodged in the first instance with the individual institution and their internal student grievance procedures followed. If you consider that the problem has still not been resolved once the internal grievance procedures have been exhausted, or that you have not been dealt with fairly, further external options may be available. Refer to the OHE Higher Education student complaints webpage for further details.
Skills Investment manages funding for a variety of programs including User Choice and the Productivity Places Program. If you have a query or complaint about the funding of these programs, contact the department via email at supplier.management@deta.qld.gov.au or on telephone (07) 3405 3715.
This page was last reviewed on 29 Jun 2011
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© The State of Queensland (Department of Education, Training and Employment) 2011.
