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Making a complaint

Complaint Directory

The department welcomes feedback, both positive and negative, from internal and external clients. Your feedback can help the department improve its services.

The department's scope covers a wide range of service delivery groups. There is a complaint management process in place in each group to respond to complaints appropriately.

School operations

School Operations manages complaints regarding service standards in Queensland state schools. Enquiries.SchoolOperations@dete.qld.gov.au

Ethical Standards Unit

Ethical Standards Unit manages allegations of misconduct or corrupt conduct of departmental employees.

Cybersafety and Reputation Management

Cybersafety and Reputation Management provide advice and support to schools regarding cybersafety, social media and maintaining the integrity of the department's online reputation.

Office of Early Childhood Education and Care

Office for Early Childhood Education and Care
If you have a query, concern or complaint about the services provided by the Office of Early Childhood Education and Care you can contact us by email at ECEC_complaint@dete.qld.gov.au or by telephone on 13 QGOV (13 74 68).

If your complaint relates to the licensing and monitoring of your service please contact your nearest Departmental regional office Adobe PDF document to discuss your concerns with an Early Childhood Manager or Early Childhood Team Leader. You can also address your concern in writing to:

Executive Director
Regulation and Services
Office for Early Childhood Education and Care
Department of Education, Training and Employment
PO Box 15033
CITY EAST QLD 4002

Workforce Relations and Workforce Review

Workforce Relations and Workforce Review provide an advisory service regarding employee complaints Adobe PDF document External Link and manage the internal review and appeal processes Adobe PDF document External Link. For further details enquiries please contact (07)3513 6512 or (07) 3513 6518.

Internal Audit

Internal Audit provides audit services for state schools, P&C Associations and other educational centres. The department's Internal Audit unit can receive complaints regarding unaccountable cash shortages, unauthorised expenditure, damage to departmental property or any systemic failures associated with compliance to departmental policies and procedures.

Internal Audit can also receive initial referrals about misuse of funds in schools or P&C Associations. Any such concerns should be referred to a regional auditor or contact our free hotline on 1800 727 031. Any suspected criminal activity relating to financial operations by departmental employees and not relating to the P&C must be referred to the department's Ethical Standards Unit at ethicalstandards@dete.qld.gov.au in the first instance.

Complaints about training and registered training organisations

Most complaints regarding registered training organisations, which are unable to be resolved with registered training organisations, can be referred to ASQA:

The department's Student Guide External Link offers further information on choosing the right training provider and where to go to for assistance if not satisfied with the service received from a registered training organisation.

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